Outbound Service Team Leader
Reference number: 225240013
We are now searching:
Outbound Service Team Leader
Your tasks
- Support the Service Manager and ensure all reporting and compliance procedures are followed
- Supervise, coach, and mentor the Outbound service team to meet daily operational goals
- Oversee absence management and team performance
- Manage export and UK shipments using Dachser systems (Domino IT, Active Report, customs tools)
- Deliver cost-effective, customs-compliant transport solutions across UK and European road services
- Uphold high customer service standards and meet all service deadlines
- Maximise profit opportunities without compromising quality
- Track and analyse KPIs, ensuring performance targets are achieved
- Drive team efficiency while collaborating across departments and Dachser branches
- Manage a portfolio of customers, ensuring service excellence and professional communication
- Resolve customer issues promptly, keeping them informed and satisfied
- Produce regular reports on performance (e.g. transit times, damages, bespoke metrics)
- Foster a culture of trust, quality, and continuous improvement
- Attend occasional customer visits and service reviews
- Promote and enforce Health & Safety standards, including BRC & ISO9001 compliance
Your qualifications
- Strong communication and customer service skills
- Able to adapt language and style to suit different audiences
- Problem-solver with attention to detail and accuracy
- Confident in influencing others and working across all levels
- Knowledge of the logistics/forwarding sector
- Highly adaptable and self-motivated
- Handles customer issues professionally and takes ownership
- Builds relationships without becoming personally involved
- Strong IT and data skills, especially Excel and Dachser systems
- Proactive in balancing day-to-day tasks with service improvements
- Knowledge of European geography; additional languages a plus
- Experience in matrix environments and UK Road Operations (desirable)
What we offer
- Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance, health and wellbeing
- Employee discounts – with access from day one to a multitude of discounts for holidays, high street fashion, supermarkets, gym memberships, insurance, and so much more
- Pension – an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax relief
- Health – we offer free eye-tests and money off vouchers
- Life Assurance - Death In Service benefit
Contact person
Best regards
Georgia Langley, Recruitment Specialist UK
georgia.langley [at] dachser.com