Transport Administrator

Reference number: 224240028

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Your tasks

Acceptance of incoming data
Notification of incoming shipments for private and commercial recipients
Dispatching of drivers of local traffic (in the morning and in the evening)
Receiving and recording collection orders
Notification of shipments in customer portals
Administration of penkeys
Driver debrief on their return
Control over quality of information recorded on debrief / coding accuracy
Advising of all delivery and collection discrepancies ensuring the service documentation is sent to the appropriate dept/owner
Correct stop allocation / haulier billing
Manage telephone calls from drivers and resolve any queries on route
Active tracking of Drivers
Manage / allocate collections to SD drivers
Responsibility on shift for inbound Electronic Data Interchange (EDI) takeover as well as other data which presents itself during the shift

Excellent communication skills – with the ability to communicate verbally and in writing
Ability to talk in a way the customer understands
Influence and impact people across all levels in the Organisation
Ability to listen to others and understand the situation from their perspective
Excellent problem solving and analysis skills
Demonstrate a thorough understanding of the logistics sector
Attention to detail and high levels of accuracy
Skilled in adapting their style and language to suit the customer, department or level that they are dealing with
A highly customer service orientation with an understanding of what good looks like and a passion for delivering quality
Highly adaptable
Ability to deal with customer problems efficiently and professionally
Ability to take responsibility to resolve issues

Holidays - you’ll get 27 days a year (as well as the usual public holidays).
Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance, health and wellbeing.
Employee discounts – with access from day one to a multitude of discounts for holidays, high street fashion, supermarkets, gym memberships, insurance, and so much more.
Pension – an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax relief.
Health – we offer free eye-tests and money off vouchers.
Life Assurance - Death In Service benefit

To apply send a CV and cover letter to Ellie Wilkins
Ellie Wilkins
ellie.wilkins [at] dachser.com