Admin Supervisor

Reference number: 224240023

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Your tasks

Proactively prevent, investigate for patterns to resolve queries and avoid trailers being diverted to an Inland Boarder Facility. Minimise delays and costs resulting from a trailer being held by an IBF and improve customer service levels.
Reducing the transit time and customs debt to ensure Dachser’s Transit Guarantee is not compromised.
Provide guidance and support on transit regularities and implementing the appropriate corrective actions in a time sensitive environment.
Liaise written and verbally with internal customers to obtain information required to resolve the issues relating to customs clearance
Take responsibility for Excel worksheet to provide monthly reports on the operational requirements of CIT to proactively support the branches and streamline processes
To be an escalation point of contact to support query resolution and guidance within the team and branches.
Actively manage team performance and determine division of work This is a multidisciplined role and some or all of the tasks could be focused on within the day.

People management experience
Experience in a customs related role
Good educational background
Good knowledge of Third country customs regulations
Good comprehension of Customs procedures and formalities
Working knowledge of and familiarity with UK CHIEF system and proprietary software systems
Familiar with Microsoft Office programs
An awareness of global geography
Leadership skills with proven track record
Highly adaptable and able to work under pressurised situations
Self-motivated and ability to take responsibility to resolve issues efficiently and effectively
Excellent problem solving and analysis skills
Attention to detail and high levels of accuracy
Excellent communication skills – with the ability to adapt their style and language (verbal and written) to suit the customer, department or level that they are dealing with
Ability to create and maintain harmonious relationships with internal and external customers
Ability to influence and impact people across all levels in the organisation
A high customer service orientation with a passion for delivering quality
Supportive and coaching capabilities

Holidays - you’ll get 27 days a year (as well as the usual public holidays).
Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance, health and wellbeing.
Employee discounts – with access from day one to a multitude of discounts for holidays, high street fashion, supermarkets, gym memberships, insurance, and so much more.
Pension – an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax relief.
Health – we offer free eye-tests and money off vouchers.
Life Assurance - Death In Service benefit

To apply send a CV and cover letter to Ellie Wilkins
Ellie Wilkins
ellie.wilkins [at] dachser.com