Inbound Service Administrator

Reference number: 224240022

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Your tasks

Administration of Import and UK shipments and arrival times using the internal system, Active Report and other associated customs programmes.
Managing a portfolio of customers ensuring their service requirements are met
Provide a professional image of Dachser in dealing with customers and other depots
on the phone or electronically
Communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action .
Respond promptly and accurately to enquiries from customers, depots and partners
Record accurately all actions taken so that they can be reviewed and analysed
Error report management and customer KPI report production
Check paperwork and authorise shipment in line with UK customs procedures.
Handle and resolve customer complaints and queries in a professional manner
Remain polite and professional, listening to what customers think and feel in order to make them feel important and deal with their concerns effectively
Develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer
Occasional visits to customers including face to face meetings and service reviews

Excellent communication skills – with the ability to communicate verbally and in writing
Ability to talk in a way the customer understands
Ability to listen to others and understand the situation from their perspective
Excellent problem solving and analysis skills
Attention to detail and high levels of accuracy
Skilled in adapting their style and language to suit the customer, department or level that they are dealing with
A high customer service orientation with a passion for delivering quality
Highly adaptable
Ability to deal with customer problems efficiently and professionally
Ability to take responsibility to resolve issues
Ability to build close professional relationships with customers without getting personally involved
Ability to work on own initiative and adapt working day around the issues that need to be involved
Ability to balance the reactive aspects of the role with the proactive elements required to develop revenue and build customer relationships

Holidays - you’ll get 27 days a year (as well as the usual public holidays).
Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance, health and wellbeing.
Employee discounts – with access from day one to a multitude of discounts for holidays, high street fashion, supermarkets, gym memberships, insurance, and so much more.
Pension – an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax relief.
Health – we offer free eye-tests and money off vouchers
Life Assurance - Death in service benefit
Cycle to work scheme

To apply send a CV and cover letter to Ellie Wilkins
Ellie Wilkins
ellie.wilkins [at] dachser.com