Pulse

Inbound Service Administrator

Reference number: 224240022

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Inbound Service Administrator

Your tasks

  • Administration of Import and UK shipments and arrival times using the internal system, Active Report and other associated customs programmes.
  • Managing a portfolio of customers ensuring their service requirements are met
  • Provide a professional image of Dachser in dealing with customers and other depots
  • on the phone or electronically
  • Communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
  • To proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action .
  • Respond promptly and accurately to enquiries from customers, depots and partners
  • Record accurately all actions taken so that they can be reviewed and analysed
  • Error report management and customer KPI report production
  • Check paperwork and authorise shipment in line with UK customs procedures.
  • Handle and resolve customer complaints and queries in a professional manner
  • Remain polite and professional, listening to what customers think and feel in order to make them feel important and deal with their concerns effectively
  • Develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer
  • Occasional visits to customers including face to face meetings and service reviews

Your qualifications

  • Excellent communication skills – with the ability to communicate verbally and in writing
  • Ability to talk in a way the customer understands
  • Ability to listen to others and understand the situation from their perspective
  • Excellent problem solving and analysis skills
  • Attention to detail and high levels of accuracy
  • Skilled in adapting their style and language to suit the customer, department or level that they are dealing with
  • A high customer service orientation with a passion for delivering quality
  • Highly adaptable
  • Ability to deal with customer problems efficiently and professionally
  • Ability to take responsibility to resolve issues
  • Ability to build close professional relationships with customers without getting personally involved
  • Ability to work on own initiative and adapt working day around the issues that need to be involved
  • Ability to balance the reactive aspects of the role with the proactive elements required to develop revenue and build customer relationships

What we offer

  • Holidays - you’ll get 27 days a year (as well as the usual public holidays).
  • Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance, health and wellbeing.
  • Employee discounts – with access from day one to a multitude of discounts for holidays, high street fashion, supermarkets, gym memberships, insurance, and so much more.
  • Pension – an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax relief.
  • Health – we offer free eye-tests and money off vouchers
  • Life Assurance - Death in service benefit
  • Cycle to work scheme

Contact person

To apply send a CV and cover letter to Ellie Wilkins
Ellie Wilkins
ellie.wilkins [at] dachser.com