Export Customs Supervisor
Reference number: 224240010
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Export Customs Supervisor
Your tasks
- Proactively supervise the export customs team effectively in a dynamic and challenging environment
- Effectively manage the day to day operations of the export department in the absence of the Export Customs Manager
- Responding to requests for customs services providing effective and efficient solutions to facilitate adherence to operational and service deadlines
- Continually reviewing processes to strive for efficiencies without compromising the service level and/ or quality of work administered
- To give the team of export declarants focus and allocate daily tasks where necessary
- Accountable for the general day to day management of the declarations assigned to the team
- To produce, analyse and manage identified Key Performance Indicators for the customs activities and ensure that targets are met
- Responsible for ensuring the team meet their objectives
- Supporting the department to resolve day to day issues and queries
- Liaising with export supervisors from other shifts to ensure a frictionless handover and effective completion of the overall workload
- Ensuring compliance of standard operating procedures for Customs and AEO processes
- Collaboration with internal customers to maximise synergies and promote cross team and branch interactions and communications
- Direct liaison with the Export Customs Manager
- Direct liaison with external customers where required
- Direct liaison with Customs authorities such as HMRC and other agencies as and when necessary including, but not limited to, Border Force and DEFRA
- Direct liaison with Head Office Kempten with regard to various customs matters when necessary
- Promote the Dachser values in the team work ethic
- Absence management and recording
- Staff coaching, monitoring and appraisal and the integration of team
- Ensure the Dachser Health and Safety policy, processes, procedures and other mandatory processes such as BRC & ISO9001 are maintained, reviewed and effectively managed.
- Develop and maintain a pro-active and safe Health and Safety environment and culture in conjunction with branch and central Health and Safety representatives.
- Ensure that all employees under your control adhere to all Health and Safety practices at all times.
Your qualifications
- Minimum 2 years experience in a supervisory role
- Minimum 2 years experience in a customs related role
- Good educational background
- Good knowledge of Third country customs regulations
- Good comprehension of Customs procedures and formalities
- Working knowledge of and familiarity with UK CDS system and proprietary software systems
- Familiar with Microsoft Outlook programs and ASM Sequoia
- An awareness of global geography
- Leadership skills with proven track record
- Highly adaptable and able to work under pressurised situations
- Self-motivated and ability to take responsibility to resolve issues efficiently and effectively
- Excellent problem solving and analysis skills
- Attention to detail and high levels of accuracy
- Excellent communication skills – with the ability to adapt their style and language (verbal and written)
- to suit the customer, department or level that they are dealing with
- Ability to create and maintain harmonious relationships with internal and external customers
- Ability to influence and impact people across all levels in the organisation
- A high customer service orientation with a passion for delivering quality
- Supportive and coaching capabilities
What we offer
- Holidays - you’ll get 27 days a year
- Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance, health and wellbeing.
- Employee discounts – with access from day one to a multitude of discounts for holidays, high street fashion, supermarkets, gym memberships, insurance, and so much more.
- Pension – an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax relief.
- Health – we offer free eye-tests and money off vouchers.
- Life Assurance - Death in service benefit
- Cycle to work scheme
Contact person
To apply send a CV and cover letter to Ellie Wilkins
Ellie Wilkins
ellie.wilkins [at] dachser.com